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Privacy Policy

Last updated: January 6, 2026

1. Introduction

VOXARIS ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice AI platform and related services.

2. Information We Collect

We collect information in the following ways:

  • Account Information: When you create an account, we collect your name, email address, company name, and phone number.
  • Call Data: We process voice calls to provide our AI services. This includes call recordings, transcriptions, and metadata (duration, timestamps, phone numbers).
  • Usage Data: We collect information about how you interact with our platform, including features used, API calls made, and system events.
  • Technical Data: We automatically collect IP addresses, browser type, device information, and cookies.

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our voice AI services
  • Process and complete transactions
  • Send transactional communications and service updates
  • Respond to customer support requests
  • Monitor and analyze usage patterns to improve user experience
  • Detect and prevent fraud, abuse, and security issues
  • Comply with legal obligations

4. Call Recording and Transcription

Our platform processes voice calls in real-time using AI technology. Call recordings and transcriptions are:

  • Stored securely with encryption at rest and in transit
  • Retained according to your configured data retention policy
  • Automatically deleted after the retention period (default: 24 hours)
  • Never used for AI model training without explicit consent

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Service Providers: Third-party vendors who assist in operating our platform (e.g., Twilio for telephony, OpenAI for AI processing)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures including:

  • TLS 1.3 encryption for all data in transit
  • AES-256 encryption for data at rest
  • Regular security audits and penetration testing
  • PII redaction in logs and monitoring systems
  • Role-based access controls

7. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Export your data in a portable format
  • Opt-out of certain data processing activities
  • Withdraw consent at any time

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in accordance with the General Data Protection Regulation (GDPR). Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligations.

9. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy. Call recordings are deleted according to your configured retention period. Account data is retained for the duration of your subscription plus 30 days.

10. Cookies

We use essential cookies to maintain session state and security. We do not use third-party tracking cookies. You can configure your browser to reject cookies, though this may affect platform functionality.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through a prominent notice on our platform. Your continued use after such modifications constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: