Your procedures
Searches your knowledge base and guides the caller step by step, never inventing steps.
All industries
04 For your business
IT support
Listens to the problem, follows your procedures step by step and opens a ticket when needed.
A typical dialogue
AssistantService Desk, good morning! Tell me about the problem.
CallerMy laptop hasn't connected to Wi-Fi since this morning.
AssistantLooking up the procedure… First check: is Wi-Fi on and airplane mode off?
What it understood
- Problem
- Wi-Fi not connecting
- Device
- laptop
- Priority
- normal
- Ticket
- TKT-482136
Written sample dialogue: real recordings are coming soon.
01 IT support
What it does for you
What the assistant really does in this industry, with your business data.
Complete tickets
Opens and updates the ticket with problem, device, priority and steps already tried.
The manager in the loop
When needed, emails the manager a summary of the call.
Confirms before acting
Reads the request back and records it only after a clear yes from the caller.
Demo services
The requests the assistant handles, with its questions in the order it asks them.
Solved remotely
Software, accounts, email, VPN, network printers.
- Listens to the problem and looks up the procedure in the knowledge base
- Guides one step at a time and checks each result
- If that is not enough: remote session, asks for the TeamViewer ID (never the password)
- "Remote" ticket with the ID and the time the technician connects
On-site visit
Office network down, broken workstations or department printers.
- Address, floor and contact person on site with phone
- Time slot among the available ones; critical issues the same day
- "On-site" ticket with address, slot and what is broken
Workshop repair
PC that does not start, broken screen, spills, noises.
- Workshop address and hours
- What to bring: device and charger; data backed up if possible
- Free diagnosis and a quote before repairing
- "Workshop" ticket to show at drop-off
Requests
New accounts, permissions, installations.
- Collects request, user and urgency
- Ticket with the right priority
Demo data
Addresses, hours and terms of the demo business: they are made up and the assistant uses only these.
- Workshop
- Via dei Tecnici 8, 50127 Florence (test address)
- Workshop hours
- Monday–Friday 9:00–13:00 and 14:00–18:00, no appointment needed
- Repairs
- 3–5 working days; free diagnosis, quote before repairing
- On-site visits
- Florence and province (within 30 km), from the next working day; slots 9–11, 11–13, 14–16, 16–18; critical issues the same day
- Remote support
- Monday–Friday 8:00–19:00, with TeamViewer or Windows Quick Assist; the technician connects within 30 minutes
- Credentials
- never asked on the phone: the TeamViewer temporary password goes only to the connected technician
What you see on screen
Follow the conversation, the collected details and every action on screen, before it happens.
What it understood
- Problem
- Wi-Fi not connecting
- Device
- laptop
- Priority
- normal
- Ticket
- TKT-482136
Sample conversations
Written sample conversations that show the flow, with fictitious data.
Solved on the phone
CallerMy laptop hasn't connected to Wi-Fi since this morning.
AssistantLooking up the procedure… First check: is Wi-Fi on and airplane mode off?
CallerIt was in airplane mode! It works now.
AssistantGreat, solved. If it happens again, the check is the same. Have a good day!
A ticket for the technician
CallerThe printer on the second floor hasn't printed since this morning.
AssistantHave you tried switching it off and on again?
CallerYes, no luck.
AssistantThen I'll open a ticket for the second-floor printer, normal priority. Shall I confirm?
CallerYes.
AssistantTicket 482136 opened: the technician will call you back on this number.
Frequently asked questions
Does it use my procedures?
Yes: it follows only your knowledge base, never invented steps.
What if it is not solved?
It opens a ticket with every detail and confirms it by voice with the caller.
After the demo
Find the demos made from this browser and adapt the assistant to your business.
For your staff
What the assistant collects reaches your staff on these screens, reserved for those with access.