Identity first
Shares order details only after verifying the caller's identity.
All industries
05 For your business
E-commerce
Order status, shipments and returns, after identity verification.
A typical dialogue
AssistantCustomer care, good morning! Do you have your order number?
CallerYes, it's 1001: the parcel hasn't arrived.
AssistantThanks. For security, could you confirm the email used for the order?
What it understood
- Order
- EC-1001
- Issue
- late delivery
- Identity
- to verify
- Check
- by email
Written sample dialogue: real recordings are coming soon.
01 E-commerce
What it does for you
What the assistant really does in this industry, with your business data.
Shipments
Status, carrier and expected delivery, from your shop's data.
Returns
Prepares the return request and confirms it by voice before sending it.
Confirms before acting
Reads the request back and records it only after a clear yes from the caller.
Demo services
The requests the assistant handles, with its questions in the order it asks them.
Order status
Where it is and when it arrives.
- Order number
- Identity check with the order's email or phone
- Status, carrier and expected delivery
Late or missing shipment
Delays, stuck parcels, missed deliveries.
- Identity check
- Carrier tracking
- If it is overdue: report and next step
Return or exchange
Wrong, faulty or unwanted item.
- Identity check
- Item and reason
- Return conditions (within 30 days, unused)
- Return request read back and confirmed, with instructions
Information
Shipping, costs, returns, refunds.
- The demo shop's rules
Demo data
Addresses, hours and terms of the demo business: they are made up and the assistant uses only these.
- Shop
- VOXARIS Shop (demo shop)
- Standard shipping
- 2–4 working days, €4.90, free above €49
- Express shipping
- 24 working hours, €9.90
- Returns
- within 30 days of delivery, unused; the call records the request, label and acceptance follow the check
- Refunds
- within 14 days of receiving and checking the return, to the same payment method
- Customer care
- Monday–Saturday 9:00–19:00
What you see on screen
Follow the conversation, the collected details and every action on screen, before it happens.
What it understood
- Order
- EC-1001
- Issue
- late delivery
- Identity
- to verify
- Check
- by email
Sample conversations
Written sample conversations that show the flow, with fictitious data.
Where is my order?
CallerMy order 1001 hasn't arrived yet.
AssistantFor security, could you confirm the email used for the order?
Callermario.rossi@example.com
AssistantThank you, verified. The parcel is on its way and arrives tomorrow.
A return request
CallerI'd like to return the shoes from order 1002: they're too small.
AssistantCould you confirm the order email?
Calleranna.verdi@example.com
AssistantVerified. I'm preparing the return of the shoes, reason: size too small. Shall I confirm?
CallerYes.
AssistantReturn recorded: the instructions arrive by email.
Frequently asked questions
Does it tell anyone everything?
No: order details are shared only after identity verification.
Does it handle returns?
Yes, it prepares the return request and confirms it by voice before sending.
After the demo
Find the demos made from this browser and adapt the assistant to your business.